Return Policy
Our approach to returns, cancellations, and warranty claims
Equipment Returns
Because much of our equipment is quoted and configured to a specific order, returns are evaluated on a case-by-case basis. Unopened, uninstalled equipment in its original packaging may generally be returned within 14 days of delivery, subject to a restocking fee to cover freight and handling. Custom-configured, special-order, or installed equipment is not eligible for return unless it arrives defective.
Damaged or Defective Equipment
If your equipment arrives damaged or is not functioning as expected, contact us within 48 hours of delivery with your order number and photos or a description of the issue. We will arrange an inspection, repair, replacement, or refund as appropriate.
Warranty Claims
Manufacturer warranty terms apply to all covered equipment. To file a warranty claim, contact your MP MedPharma representative with your order number and a description of the issue, and we will coordinate service directly with the manufacturer or our authorized service network.
Order Cancellations
Orders may be cancelled free of charge before they ship. Once an order has shipped or entered production/configuration, cancellation may be subject to a cancellation fee to cover costs already incurred.
Start a Return or Claim
Reach out to our team at info@mpmedpharma.com or 929-349-8569 with your order number, and we'll walk you through the next steps.