Frequently Asked Questions
Answers to common questions about our products and ordering process
How do I get pricing for a product?+
Most of our equipment is priced on request due to configuration, shipping, and installation variables. Click "Inquire" on any product page, or use our Contact form, and a specialist will send you a formal quote.
Do you sell to individuals or only to clinics and hospitals?+
We primarily serve hospitals, surgical centers, clinics, and dental practices. Individual healthcare professionals and distributors are welcome to reach out as well — contact us to discuss your needs.
Is the equipment new or refurbished?+
We offer both new and certified pre-owned equipment depending on the product. Availability and condition are noted in each inquiry response, and every unit goes through our quality inspection before it ships.
Do you provide installation and training?+
Yes, white-glove delivery, installation, and clinical training are available for applicable equipment. Ask your MP MedPharma representative when requesting your quote.
What is your warranty coverage?+
Warranty terms vary by manufacturer and product. Factory warranty details are provided with every quote, and extended service plans are available on most equipment.
How long does shipping take?+
Lead times depend on the equipment and your location. Standard items typically ship within 1-2 weeks; capital equipment with installation may take longer. See our Shipping Policy for details.
How do I check the status of an order?+
Signed-in customers can view order status under My Account → My Orders. For any other questions, contact our support team with your order number.