Frequently Asked Questions
Answers to common questions about our products and ordering process
How do I get pricing for a product?+
Most of our equipment is priced on request due to configuration, shipping, and installation variables. Click "Inquire" on any product page, or use our Contact form, and a specialist will send you a formal quote.
Do you sell to individuals or only to clinics and hospitals?+
We primarily serve hospitals, surgical centers, clinics, and dental practices. Individual healthcare professionals and distributors are welcome to reach out as well — contact us to discuss your needs.
Is the equipment new or refurbished?+
We offer both new and certified pre-owned equipment depending on the product. Availability and condition are noted in each inquiry response, and every unit goes through our quality inspection before it ships.
Can I request a demo before purchasing?+
Yes. Many products include a "Request a Private Demo" option on their product page. You can also request a demonstration directly through our Contact form.
Do you provide installation and training?+
Yes, white-glove delivery, installation, and clinical training are available for applicable equipment. Ask your MP MedPharma representative when requesting your quote.
What is your warranty coverage?+
Warranty terms vary by manufacturer and product. Factory warranty details are provided with every quote, and extended service plans are available on most equipment.
How long does shipping take?+
Lead times depend on the equipment and your location. Standard items typically ship within 1-2 weeks; capital equipment with installation may take longer. See our Shipping Policy for details.
How do I check the status of an order?+
Signed-in customers can view order status under My Account → My Orders. For any other questions, contact our support team with your order number.